FAQ

Frequently Asked Questions

We know that taking the first step towards better mental well-being can come with a lot of questions. That’s why we’ve put together this FAQ page to give you clear, honest answers and help you feel confident in your journey with Onward Shift. Whether you’re wondering how our support works, who we help or what to expect, you’ll find the answers here. If there’s anything else you need, don’t hesitate to reach out we’re here for you every step of the way. Let’s move forward together!

Coaching and Counselling

Yes. Everything you share is treated as confidential.

Our coaches and counsellors follow strict confidentiality standards, meaning anything discussed in your sessions stays between you and them unless there is a legal or safety obligation to act.

You’ll always be in a safe, non-judgemental space.

That’s completely okay and more common than people think. The relationship has to feel right for it to work.

If something doesn’t feel comfortable, just let us know at jo*****@*********ft.com and we’ll help match you with someone else.

  • Single session: £85
  • 5 sessions: £400 (save £25)
  • 10 sessions: £800 (save £50)

We keep pricing simple and transparent.

You can expect:

  • A safe, confidential space
  • Someone who listens without judgement
  • Honest conversation
  • Questions that help you think differently
  • Practical steps to move forward


There’s no pressure, just support at your pace.

Sessions usually last 50–60 minutes and can be:

  • Phone
  • Video call
  • Face-to-face (where available)

Each session is guided but flexible. Typically, we:

  1. Review progress
  2. Understand your current situation
  3. Explore thoughts and challenges
  4. Look at options
  5. Agree next steps

Everything is tailored to you.

Email: jo*****@*********ft.com

We’ll get back to you as soon as possible.

Platform

Onward Shift is a platform for real conversations, support and connection in construction built from lived experience.

No, it’s for anyone who wants to:

  • Understand more
  • Support others
  • Be part of a better culture

No.

If you need urgent help, please visit our Urgent Help page for immediate support options.

Keynote Speakers

Yes, we offer tailored talks for companies, colleges and organisations.

  • A live talk based on lived experience
  • Optional Q&A
  • Flexible delivery depending on your audience

Pricing varies depending on the session and the speaker but typically starts from £500 per speech.

Yes, we can travel across the UK and beyond.

  • Site teams
  • Apprentices
  • Leadership teams
  • Colleges and training providers

     

We support the construction industry but are always keen to share construction stories with other industries aswell.