1 INTRODUCTION
1.1 Welcome to Onward Shift Limited, an organisation that connects clients with professional coaches, counsellors, keynote speakers and other service providers across various domains. These Terms and Conditions (“Terms”) govern your use of our services. By accessing or using our services, you agree to be bound by these Terms and Conditions. These Terms are designed to help all parties understand their responsibilities and expectations for a successful and respectful engagement.
2 DEFINITIONS
2.1 Company: Refers to Onward Shift Limited with company registration number 15583217, registered under the laws of England (the “Company”) whose registered office is at 85 Great Portland Street, First Floor, London, England, W1W 7LT.
2.2 Client: Any individual or entity using the Company’s services to find and engage with a Coach, Counsellor, Keynote Speaker or any other service provider.
2.3 Coach, Counsellor, Keynote Speaker, Service Provider: Any individual or entity providing services through the Company’s platform.
2.4 Services: All present and future services provided by the Company, including but not limited to coaching, counselling, keynote speaking accountability groups, podcasts, events and blogs.
3 SERVICES
3.1 The services provided by the Company shall include:
3.1.1 Connecting Clients with Coaches, Counsellors, Keynote Speakers and other service providers.
3.1.2 Scheduling sessions between Clients and service providers.
3.1.3 Facilitating payments between Clients and service providers.
3.1.4 Organising accountability groups and networking events.
3.1.5 Sharing advice and experiences through podcasts and blogs.
3.1.6 Organising events, including but not limited to retreats, workshops and seminars.
3.1.7 Offering products like journals, calendars, and clothing.
3.1.8 Any other services the Company may introduce.
4 BOOKINGS
4.1 Onward Shift strives to provide a seamless booking process for all services. Clients may book services through the following methods:
4.1.1 Contact Forms: Submit an inquiry through the website and a team member will respond promptly.
4.2 After initial contact, detailed service information, including pricing and schedules, will be provided. Clients may finalise bookings based on the provided guidance.
5 FEES AND PAYMENT
5.1 Clients must pay fees as specified. All payments are non-refundable, except as explicitly stated in these Terms.
6 RE-SCHEDULING OR CANCELLATIONS
6.1 Cancellations or rescheduling must be requested at least 72 hours in advance for single sessions or five working days in advance for bulk bookings. Late notices may result in forfeiture of fees.
6.2 Rescheduling should be confirmed via email between the Client and the service provider.
6.3 Refunds for no shows or late cancellations are at the Company’s discretion.
7 CONDUCT
7.1 All Clients, Coaches, Counsellors, Keynote Speakers and service providers must adhere to the Company’s Code of Ethics, including:
8 LIMITATION OF LIABILITY
8.1 The Company acts solely as an intermediary platform to facilitate connections between Clients and Coaches, Counsellors, Keynote Speakers and other services. It does not have any control over and is not responsible for, the actions or omissions of any Client or professional on the platform. The Company is not responsible for any disputes, claims, losses, injuries or damages that arise between Clients and professionals on the platform. The quality, timing, legality, suitability or any other aspect of the coaching, counselling, keynote speaking or other services provided by the professional is entirely the responsibility of the respective coach, counsellor, keynote speaker or other.
8.2 To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
8.2.1 In no event shall the Company’s total liability to you for all claims, damages, and losses arising from or related to the use of the Services exceed £100.
8.2.2 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for: (i) death or personal injury; (ii) fraud; or (iii) any other liability which cannot be excluded or limited under English law.
8.3 The Company may organise accountability groups, plan events, and offer products such as journals, calendars, and clothing. While the Company aims to ensure these services and products meet high standards, it does not warrant or guarantee the quality, suitability, or safety of third-party services or products. Any issues or disputes regarding these services or products should be directed to the respective third-party provider.
8.4 The Company provides podcasts, blogs, and other content sharing life experiences and advice related to wellbeing and mental health. This content is for informational purposes only and does not constitute professional advice. The Company is not liable for any actions taken based on the content provided. Clients should seek the advice of qualified professionals before making any decisions based on the information provided through the Company’s content.
8.5 The Company reserves the right to modify, suspend, or discontinue any of its services, including those listed in clauses 3.1.1 to 3.1.8, at any time without prior notice. The Company shall not be liable for any loss or damage resulting from such modifications.
9 INDEMNIFICATION
9.1 Clients and service providers agree to indemnify the Company against any claims arising from the use of the Services.
10 TERMINATION
10.1 The Company reserves the right to terminate access to services if these Terms are breached.
11 GOVERNING LAW
11.1 These Terms are governed by the laws of England and Wales and disputes will be resolved in its courts.
12 CHANGES TO TERMS AND CONDITIONS
12.1 The Company may amend these Terms from time to time. Continued use of Services implies acceptance of any changes.
Last updated: 18th March 2025
A Mental Health Hub Dedicated to Support Construction
