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1.1 Welcome to Onward Shift Limited, an organisation that connects clients with professional coaches across various domains. These Terms and Conditions (“Terms”) govern your use of our services. By accessing or using our services, you agree to be bound by these Terms and Conditions. These Terms are here to help you and us get the most from your coaching and programmes with us. They set out the expectations we can expect of all parties.
2.1 Company: Refers to Onward Shift Limited with company registration number 15583217, registered under the laws of England (the “Company”) whose registered office is at 85 Great Portland Street, First Floor, London, England, W1W 7LT
2.2 Client: Any individual or entity using the Company’s services to find and engage with a Coach.
2.3 Coach: Any individual or entity providing coaching services through the Company’s platform.
2.4 Services: All present and future services provided by the Company including but not limited to coaching, accountability groups, podcasts, events and blogs.
3.1 The services provided by the Company shall include the following:
3.1.1 Connecting Clients with Coaches
3.1.2 Scheduling sessions between Clients and Coaches
3.1.3 Facilitating payments between Clients and Coaches
3.1.4 Organising accountability groups for groups of people
3.1.5 Sharing life experience and advice through podcasts
3.1.6 Organising events including but not limited to yoga retreats, festivals and walking groups.
3.1.7 Sharing blogs with wellbeing and mental health advice
3.1.8 Offering products including journals, calendars, and clothing
3.1.9 Any other services the Company may add to its services from time to time.
4.1 Onward Shift aims to make the booking process as seamless and straightforward as possible, ensuring that clients receive all the necessary information and support to choose the services that best meet their needs. All services offered by Onward Shift may be booked in the following ways:
4.1.1 Discovery Call: Clients can schedule a discovery call with the Onward Shift team. This can be done through an online booking system available on the website. During the discovery call, the client will have the opportunity to speak directly with a team member, discuss their needs in detail, and receive personalised recommendations for the services that best suit their goals. This call also allows the client to ask any questions they may have about the services offered.
4.1.2 Contact Us Form: Clients can visit the Onward Shift website and fill out the “Contact Us” form. This form requires basic information such as the client’s name, contact details, and a brief description of their needs or the services they are interested in. Once the form is submitted, a member of the Onward Shift team will review the information and reach out to the client to discuss their requirements further and guide them through the next steps.
4.2 After the initial contact or discovery call, the client will be provided with detailed information about the relevant services, including pricing, schedules, and any additional requirements. The client can then sign up for the desired service(s) by following the instructions provided by the Onward Shift team.
5.1 Clients are required to pay the fees for coaching services as specified on the platform.
5.2 All fees are non-refundable, except as expressly stated in these Terms and Conditions.
6.1 If for any reason you cannot attend a scheduled Coaching Session you are fully responsible for informing your Coach and re-arranging your appointment at least 72 hours in advance for a single session or five working days in advance for a bulk booking. Notice after this time shall be deemed to be late notice.
6.2 You are responsible for rescheduling via email and the coach must confirm the change via email.
6.3 No refunds or transfers shall be available for no-shows without advance notice or late notice.
6.4 Refunds and transfer will be provided solely at the discretion of the Company.
7.1 Clients agree to engage with Coaches respectfully and professionally. Any inappropriate behaviour may result in the termination of the Client’s account.
8.1 The Company acts solely as an intermediary platform to facilitate connections between Clients and Coaches. It does not have any control over, and is not responsible for, the actions or omissions of any Client or Coach. The Company is not responsible for any disputes, claims, losses, injuries, or damages that arise between Clients and Coaches. The quality, timing, legality, suitability, or any other aspect of the coaching services provided by Coaches is entirely the responsibility of the respective Coach.
8.2 To the fullest extent permitted by applicable law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
8.2.1 In no event shall the Company’s total liability to you for all claims, damages, and losses arising from or related to the use of the Services exceed £100.
8.2.2 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for: (i) death or personal injury; (ii) fraud; or (iii) any other liability which cannot be excluded or limited under English law.
8.3 The Company may organise accountability groups, plan events, and offer products such as journals, calendars, and clothing. While the Company aims to ensure these services and products meet high standards, it does not warrant or guarantee the quality, suitability, or safety of third-party services or products. Any issues or disputes regarding these services or products should be directed to the respective third-party provider.
8.4 The Company provides podcasts, blogs, and other content sharing life experiences and advice related to wellbeing and mental health. This content is for informational purposes only and does not constitute professional advice. The Company is not liable for any actions taken based on the content provided. Clients should seek the advice of qualified professionals before making any decisions based on the information provided through the Company’s content.
8.5 The Company reserves the right to modify, suspend, or discontinue any of its services, including those listed in clauses 3.1.1 to 3.1.9, at any time without prior notice. The Company shall not be liable for any loss or damage resulting from such modifications.
9.1 You agree to indemnify and hold harmless the Company, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Services or your violation of these Terms and Conditions.
10.1 The Company reserves the right to suspend or terminate your account at any time, for any reason, including but not limited to, violation of these Terms and Conditions. Upon termination, you must cease all use of the Services.
11.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
11.2 Any dispute you have which relates to these terms and conditions, or your use of our Services (whether it be contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.
12.1 The Company may update these Terms and Conditions from time to time without notice. We will notify you of any changes by posting the new Terms and Conditions on our website. Your continued use of the Services after the changes have been posted constitutes your acceptance of the new Terms and Conditions.
Last updated: 6th June, 2024
Welcome to Onward shift – where real people come together to support, uplift and grow.