Onward Shift Limited - Terms & Conditions

Last updated: 01/November/2025

1. INTRODUCTION

1.1. These Terms and Conditions (“Terms”) apply to all services, products, events, content and digital tools operated by Onward Shift Limited (“we”, “us”, “our”, “Company”).

1.2. By accessing our website, purchasing a product, using Check-In Buddy, participating in events, booking coaching/counselling, or engaging with any Onward Shift service, you agree to be bound by these Terms.

1.3. These Terms exist to ensure clarity, transparency and safety for all clients, corporate partners, service providers and users.

2. DEFINITIONS

2.1. Company: Onward Shift Limited, Company No. 15583217, registered in England and Wales.
Registered office: 85 Great Portland Street, First Floor, London, England, W1W 7LT.

2.2. Client: Any individual, organisation or business using Onward Shift services.

2.3. Service Provider: Coaches, counsellors, keynote speakers, facilitators, contributors or partners who provide services via Onward Shift.

2.4. Services: All services provided by the Company including coaching, counselling, corporate training, events, Check-In Buddy, accountability groups, retreats, podcasts, blogs, products, digital content and any new services introduced.

2.5. Website: onwardshift.com and any related domains or subdomains.

3. SCOPE OF SERVICES

We provide a wide range of wellbeing, personal development and workplace mental-health services, including:

3.1. Coaching & Counselling
3.2. Corporate Training & Workplace Wellbeing Sessions
3.3. Keynote Speaking & Workshops
3.4. Check-In Buddy (WhatsApp Wellbeing Check-in Tool)
3.5. Accountability Groups & Mentoring Groups
3.6. Events (Walk & Talks, Networking, Retreats, Workshops)
3.7. Podcasts, Blogs and Online Educational Content
3.8. E-commerce Products (clothing, journals, calendars, digital downloads)
3.9. Marketplace Matching (connecting clients with service providers)

4. BOOKING & PAYMENT

4.1. Bookings may be made through the website, online forms, email or direct communication.

4.2. Prices will be communicated before any booking is finalised.

4.3. All payments are non-refundable, unless stated otherwise in these Terms or required by law.

4.4. Corporate clients may be required to sign a separate service agreement.

4.5. Payment confirms acceptance of these Terms.

5. RESCHEDULING & CANCELLATIONS

5.1. Individual sessions: minimum 72 hours notice.
5.2. Bulk bookings / corporate events: minimum 5 working days notice.
5.3. Late cancellations or no-shows may result in full fee forfeiture.
5.4. Refund decisions are at the Company’s discretion unless required by law.

6. CONDUCT REQUIREMENTS

All Clients and Service Providers must:

• Treat all parties with respect and dignity

• Maintain confidentiality unless legally required otherwise

• Comply with safeguarding and professional boundaries

• Avoid harassment, discrimination or unethical behaviour

• Ensure any shared information is accurate and lawful

• Not misuse the Onward Shift brand, content or platforms

Failure to follow these guidelines may result in termination of service.

7. CHECK-IN BUDDY TERMS (WhatsApp WELLBEING TOOL)

7.1. Check-In Buddy is not a crisis service.
If you are in immediate danger, call 999 or Samaritans (116 123).

7.2. By using Check-In Buddy you consent to the processing of your wellbeing data in line with our Privacy Policy.

7.3. Automated messages may fail, be delayed or temporarily unavailable. We are not liable for missed check-ins.

7.4. You must not use Check-In Buddy to send harmful, abusive, threatening or inappropriate content.

7.5. We may pause or withdraw access if safety or misuse concerns arise.

7.6. We do not provide clinical diagnosis, therapy or medical advice through Check-In Buddy.

8. COACHING, COUNSELLING & PROFESSIONAL SERVICES

8.1. Onward Shift connects Clients with qualified service providers but is not liable for the professional advice they deliver.

8.2. Any actions you take based on advice are your responsibility.

8.3. Onward Shift is not responsible for outcomes, decisions or consequences linked to coaching, counselling or guidance.

8.4. Providers must operate within their professional competence and laws/regulations (e.g., safeguarding, confidentiality).

9. CORPORATE SERVICES, WORKPLACE TRAINING & KEYNOTE TALKS

9.1. Corporate clients acknowledge that Onward Shift delivers wellbeing guidance, not clinical intervention.

9.2. We do not guarantee specific business outcomes (e.g. reduced absenteeism, increased productivity).

9.3. Onward Shift retains all intellectual property for materials delivered unless explicitly transferred under a separate agreement.

10. EVENTS, WALK & TALKS, WORKSHOPS & RETREATS

10.1. Participation is voluntary and at your own risk.

10.2. You are responsible for your own physical safety, including wearing appropriate footwear and following facilitator guidance.

10.3. Outdoor events may be cancelled or rescheduled due to weather or safety concerns.

10.4. The Company is not responsible for injuries, accidents or loss of personal belongings during events.

10.5. Refunds for events follow the cancellation rules in Section 5.

11. E-COMMERCE PRODUCTS (HOODIES, CLOTHING, JOURNALS ETC.)

11.1. Physical goods are sold in accordance with UK consumer law.

11.2. Refunds are offered only for faulty or incorrect items.

11.3. Items must be returned unused and in original condition.

11.4. Slight colour, texture or sizing variations are normal and not defects.

11.5. Digital downloads and templates are non-refundable.

12. INTELLECTUAL PROPERTY

12.1. All content, including toolbox talks, videos, scripts, images, branding, courses, Check-In Buddy messages, PDFs, blogs, podcasts and workshops, are the exclusive property of Onward Shift.

12.2. You may not copy, reproduce, resell, distribute or publish any Onward Shift content without written permission.

12.3. Misuse of intellectual property may result in legal action.

13. WEBSITE USE & DIGITAL CONDUCT

13.1. You must not use our website to upload harmful code, spam, abuse or illegal material.

13.2. You may not data-scrape, extract content or attempt to reverse-engineer any service.

13.3. We may restrict access if misuse is detected.

14. LIMITATION OF LIABILITY

14.1. Onward Shift acts primarily as a facilitator and intermediary. We are not liable for the actions of third-party providers.

14.2. We do not guarantee outcomes from coaching, counselling, events or products.

14.3. To the maximum extent permitted by law, the Company’s liability is capped at £100.

14.4. We do not exclude liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded under English law

15. MENTAL HEALTH & SAFEGUARDING DISCLAIMER

15.1. Our services are not a substitute for medical, psychiatric or clinical treatment.

15.2. If you experience severe distress, crisis or suicidal thoughts, you must seek emergency help.

15.3. We may take reasonable safeguarding actions if you disclose serious risk of harm.

16. INDEMNIFICATION

Clients and service providers agree to indemnify and hold harmless the Company from any claims arising from their actions or misuse of the Services.

17. TERMINATION

The Company may terminate access to Services if Terms are breached, or if safety concerns arise.

18. COMPLAINTS

18.1. Complaints can be submitted to: jo*****@*********ft.com

18.2. We aim to respond within 14 working days.

19. GOVERNING LAW

These Terms are governed by the laws of England and Wales.
Any disputes shall be resolved exclusively in the courts of England & Wales.

20. CHANGES TO THESE TERMS

We may update these Terms. Continued use of Services constitutes acceptance of changes.