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1.1. Onward Shift Limited (“we”, “our”, “us”, “Company”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our coaching and mental health services or visit our website. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
2.1. We may collect and process the following data about you:
2.1.1. Personal Identification Information: Name, email address, phone number, date of birth, gender, and emergency contact details.
2.1.2. Health Information: Information about your mental health and wellbeing, including any relevant medical history you provide.
2.1.3. Technical Data: IP address, browser type, version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
2.1.4. Usage Data: Information about how you use our website, products, and services.
2.1.5. Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
3.1. We use different methods to collect data from and about you including:
3.1.1. Direct Interactions: You may provide us with your Identity, Contact, and Health Information by filling in forms, during sessions, or by corresponding with us by post, phone, email, or otherwise.
3.1.2. Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
3.1.3. Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.
4.1. We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
4.1.1. To Provide Services: To deliver our coaching and mental health services to you, including assessing your needs and monitoring your progress.
4.1.2. Communication: To communicate with you, including sending you updates about your sessions, responding to your inquiries, and notifying you of any changes to our services.
4.1.3. Improvement: To analyse and improve our services, including conducting research and statistical analysis.
4.1.4. Legal Obligations: To comply with legal and regulatory requirements.
4.1.5. Marketing: To make suggestions and recommendations to you about goods or services that may be of interest to you.
5.1. We will only use your personal data where we have a lawful basis to do so. This includes:
5.1.1. Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
5.1.2. Consent: Where you have given your explicit consent for us to process your health information.
5.1.3. Legal Obligation: Where we need to comply with a legal obligation.
5.1.4. Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
6.1. We may share your personal data with:
6.1.1. Service Providers: External third parties who provide services on our behalf, including but not limited to IT and system administration services.
6.1.2. Professional Advisors: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
6.1.3. Regulatory Authorities: Where required by law or regulation.
7.1. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties to the extent they need to know for a business or service-based reason.
8.1. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9.1. Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:
9.1.1. Access: Request access to your personal data.
9.1.2. Correction: Request correction of the personal data that we hold about you.
9.1.3. Erasure: Request erasure of your personal data.
9.1.4. Object: Object to processing of your personal data.
9.1.5. Restriction: Request restriction of processing your personal data.
9.1.6. Transfer: Request the transfer of your personal data to you or to a third party.
9.1.7. Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.
9.2. If you wish to exercise any of the rights set out above, please contact us at journey@onwardshift.com.
10.1. We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and, where appropriate, notified to you by email.
10.2. Please check back frequently to see any updates or changes to our Privacy Policy.
11.1. If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
11.1.1. Address: Onward Shift Limited, 85 Great Portland Street, First Floor, London, England, W1W 7LT,
11.1.2. Email: journey@onwardshift.com,
11.1.3. Phone: 02078705343
Last updated: 6th June, 2024
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